Refund & Returns Policy
Last Updated: 09/03/2026
This policy applies to all purchases made from Apna Clothing, including unstitched fabrics and custom-made garments. This policy follows UK consumer protection laws. Your statutory rights remain unaffected.
1. 14-Day Cancellation Period (Unstitched Items Only)
Customers purchasing unstitched fabrics or ready-to-ship items online have the right to cancel their order within 14 days of receiving the goods.
- Items must be unused, uncut, and in original condition
- Customers must notify us within 14 days of delivery
- Returned items must be sent back within 14 days after cancellation
Refunds will be processed within 14 days after the returned item has been received and inspected.
2. Custom-Made & Tailored Garments
All stitched, tailored, or customised garments are made specifically for the customer.
- Custom orders cannot be cancelled once production has begun
- Custom garments are non-returnable and non-refundable unless faulty or manufactured incorrectly
3. Measurement Responsibility
Customers are responsible for providing accurate measurements when placing a custom order.
- If incorrect measurements are provided by the customer, refunds or returns cannot be issued for fit-related issues
- We recommend using a professional tailor or carefully following our measurement guide. Guide can be found here.
4. Measurement Tolerance
Due to the handmade nature of tailoring, a tolerance of 1–2 cm variation from submitted measurements may occur.
This is considered normal tailoring tolerance and does not qualify as a manufacturing fault.
5. Incorrect Manufacturing of Custom Orders
If a custom garment is produced significantly outside the measurements provided by the customer, customers must notify us within 7 days of receiving the item.
After verification, we may offer:
- A replacement garment, or
- A partial refund of up to 50% of the purchase price
6. Alterations Policy
Minor alterations may be required after receiving a tailored garment. This is common with custom clothing.
- Minor fitting adjustments are not considered faults
- Alteration costs may be the responsibility of the customer
7. Fabric & Colour Variations
Due to differences in screen displays, lighting during photography, and fabric dyeing processes, slight colour or design variations may occur between website images and the final product.
These variations are not considered defects.
8. Faulty or Damaged Items
If an item arrives damaged, faulty, or not as described, please notify us within 7 days of delivery.
Customers may be entitled to:
- Repair
- Replacement
- Refund (where appropriate)
9. Delivery Delays
Estimated delivery times are provided as guidance only.
Refunds will not be issued for delays caused by courier services, customs clearance, seasonal demand, or events outside our control.
10. Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or the incorrect item was sent.
We recommend using a tracked delivery service.
11. Order Changes
Changes to custom orders must be requested within 24 hours of placing the order.
Once production begins, changes may not be possible.
12. Refund Method
Approved refunds will be issued to the original payment method used during purchase.
Refund processing may take up to 14 days.
13. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: management@apnaclothing.com